B2B Benchmarking

Want to know what your customers think about how you perform against your competitors? We run multiple syndicated and bespoke programmes that measure business performance against competitors and track these results on KPI’s over time. NPS, Satisfaction and Sentiment are some of the areas of focus, and we can tailor to your needs to measure and report on your score and rank

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Consumer Research
CMA

Convenience Pulse is a benchmarking programme designed specifically for the Convenience Channel only. It provides retailers and suppliers feedback on each other’s performance on key metrics to help strengthen and improve relationships and to drive better results.

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Consumer Research

Voice of Customer

Knowing how your customers rate you on key performance areas will help you to determine not only how you are performing, but where you can improve. We run bespoke Voice of Customer programmes tailored to what you want to know and measure. We run this on a regular basis to provide you with trends and analysis of results.

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