Our Programmes
The programmes provide an understanding of not only your satisfaction score, but your ranking overall and by measure. Understand where you are winning and where your areas of improvement are, and how this tracks over time.
Business Practices
Negotiations, Strategy and planning
Personnel
Responsiveness, engagement and skills
Category Management
Understanding process and trends
Execution
Store support, promotions and planograms
Supply Chain
Forecasting, payment process and efficiency
The Retailer Report measures the performance of retailers as rated by suppliers across 6 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.
Get in touchBusiness Practices
Negotiations, Strategy and planning
Personnel
Responsiveness, engagement and skills
Category Management
Understanding process and trends
Marketing
Store support, promotions and planograms
Supply Chain
Forecasting, payments process and efficiency

The Supplier Report measures the performance of suppliers as rated by retailers across 6 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.
Get in touchProduct
Understanding process and trends
Personnel
Responsiveness, engagement and skills
Service
Store support, promotions and planograms

The Outlet Report measures the performance of retailers as rated by suppliers as rated by retailers at areas of business relevant to the convenience channel. This programme is run yearly.
Get in touchGet in Touch
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